PRODUCT RETURNS (Withdrawal)
In case the customer wants to return the product for any reason, it must be done within 14 days from the date of purchase invoice. The customer contacts via email firstname.lastname@example.org or by phone at 2262026949 and informs the store of their intentions. In the return of products, the transportation costs as well as the expenses incurred by the store for their shipment are borne exclusively by the customer. The items to be returned must: • Not have their packaging violated and be in their original condition as received. Genuine stickers and accessories must not be missing. • For their transportation, they must be packaged separately to avoid damage to the original packaging during transportation, using adhesive tapes, strings, transport stickers, etc.
Additionally, products cannot be returned if they have been manufactured according to the specifications that you, the buyer, have defined, or according to your personal requirements and customizations, or if they are inherently impossible to be returned by shipment (such as custom-made chain covers of non-standard length, etc.). Also, all accompanying documents, invoices, and receipts will be returned. In any other case, returned items will not be accepted and will be returned to the customer at their own expense. The online store konstas-market.gr assumes no responsibility, and both parties may immediately terminate the contract without compensation for any delays in delivery caused by third-party liability, such as suppliers, carriers, natural disasters, transportation strikes, route changes, and generally any force majeure events.